Help

How to set it up, and what to check when it breaks

The same articles the in-app helper answers from. Each one is written by walking through the screen it describes, so the buttons it names are the buttons you see.

The app itself

Account and Credits what in the app costs money · how many credits does one reply cost Updates how do I update the app · where do I see the version and the changelog Backup how do I move everything to a new computer · where do I make a backup of my settings Control Panel the tile will not move · it says there is no free space for a tile Core where is my log file · support asked me to turn on detailed logs Help how do I contact support · where do I send the log file Ideas how do I suggest a feature · where do I ask for something to be added Interface how do i make the font and the text bigger · everything is too small on my 4k monitor Localization how do I switch the app to english · my goals are counted in the wrong currency Module Catalog where do I install a module · the module will not install Monetization where do I connect my donation service · Streamlabs is not in the list of services OBS obs does not connect · where do I type the obs websocket password Overlays in OBS where do I get the overlay link · how do I add an overlay to obs Partner Program someone gave me a code, where do i put it · i got a referral link, what do i do with it Signing in to platforms how do I connect twitch · where do I sign in to a platform What the app hides on screen why is some of the text in the app blurry · how do i read the address that is covered up Sound how do i get straimer sound into obs · obs is on my second pc and the sound stays behind Styling an Overlay i changed the colours and now i cannot get the old look back · does the design save by itself What strAImer is what does this app actually do · does it keep working if your server goes down

Interactives

AI Agent how do I set up the ai agent · where do I put the bot's name for chat Auction bids for channel points do not reach the auction · a donation landed in the wrong lot Auction board the board in obs says waiting for auction state · the lot text on the board is too small in obs Bracket overlay the bracket source in obs is empty · the boxes say not played yet Carousel Bar the pool bar is empty in obs · where do i get the link for the carousel bar Carousel donations do not fill the carousel bar · the carousel spins on its own, i want it on a button Carousel Overlay the ribbon of cards never appears in obs · where do i get the carousel link for obs Challenges the cards that came up are not adding up anywhere · the countdown started over when i restarted the app Challenges Overlay the challenge list is empty in obs · where do i get the challenge list link for obs Custom Commands how do I add a chat command · how do I make the bot insert the viewer's name into the answer Carousel: Control how do i spin the carousel without leaving the stream · i need to see the pool without opening the carousel page Carousel: Challenges how do i start a challenge timer without leaving the stream · i need to fix a challenge number mid stream Automation Scenarios how do I make a reward switch an obs scene · how do I run one scenario from two different rewards Chat Timers how do I make the bot post a message every few minutes · how do I stop timers posting into an empty chat Auction wheel some sectors on the wheel have no labels · the wheel still shows the previous winner

OBS overlays

Alerts my alert never fires for subscriptions · where do I get the alert link for OBS Chat Overlays how do I put chat on the stream · how do I keep bot commands out of the chat overlay Donation Goals the goal bar does not move after a donation · how do I put the goal back to zero for a new stream Lists the list is empty in OBS · how do I make the running line slower

Platforms

Channel Points Manager how do I create a channel point reward · my reward sits under external rewards and the switch is greyed out Currency Rates donations in another currency are counted wrong · the rates are not refreshing DonatePay Settings how do I connect DonatePay · where do I get the DonatePay API token DonateX Settings how do I connect DonateX · where do I get the DonateX API token DonationAlerts Settings how do I connect DonationAlerts · where do I paste the DonationAlerts token Kick Integration where do I connect my kick channel · kick chat does not reach the app StreamElements Settings how do I connect StreamElements · where do I get the StreamElements JWT token StreamEngine Settings how do I connect StreamEngine · where do I get the StreamEngine link Streamlabs Settings how do I connect Streamlabs · where do I get the Streamlabs socket token Trula Settings how do I connect Trula · where do I get the Trula dock panel token Twitch Integration where do I connect my twitch channel · twitch chat does not reach the app YouTube Integration where do I connect my youtube channel · youtube chat does not reach the app

Tools

Streamer Page where do I build my page on straimer.com · my page address says not found Stream: Chat where do i see chat from all platforms at once · how do i answer chat without leaving the app Shelly Smart Plugs the scan finds no plugs · my plug says not responding Stream statistics statistics shows a platform I did not stream on · where do I see how much I made on the last stream Stream Status the app still thinks I am live after I finished · straimer does not notice that I went live Voice Over nothing is read out loud · viewers do not hear the voice on stream

Something is not working

Agent is silent the ai agent does not answer in chat · the bot ignores me when I write to it Donations do not arrive the donation never showed up in the app · donations are not counted towards the goal Connected, but nothing arrives it says connected but donations do not arrive · alerts stopped working during the stream A hotkey does not fire pressing the key does nothing · the hotkey does not work in the game My idea is not on the board I sent an idea and it is not on the board · my idea disappeared Sign-in required sign-in required came back again · twitch is stuck on connecting A section is gone from the menu a section disappeared from the sidebar · the module is not in the menu any more No sound viewers do not hear the alerts · no sound from alerts at all Overlay is blank the overlay is blank in obs · the browser source shows nothing A referral code did not work entered the code and no credits arrived · there is nowhere to enter the code Text on screen is blurred the text in the app is blurred and i thought it broke · there are dots in the field instead of my address Update will not install the update will not install · update check failed