Account and Credits

What this page is

Settings → strAImer Account signs you in to the account the AI features need — and to the cloud half of the app: cloud snapshots, the streamer page, posting or voting on an idea and writing to support all ask you to be signed in, though none of them costs anything. Everything that runs on your own computer works with no account at all.

Money never changes hands inside the app: buying, changing and cancelling a plan happen in the browser at straimer.com/app, and this page has a single button that takes you there. The balance itself is shown in the app.

What costs money

Only the AI costs money. Everything that runs on the streamer's own computer is free and stays free, with no account required: platform connectors, overlays, alerts, the chat widget, the control panel, scenarios, chat commands, chat timers, statistics, the auction, the module catalog, the text-to-speech voice and speech recognition itself. None of that is limited by a plan.

The line to watch is not the feature but the switch inside it that reaches for the AI. A chat timer is free; the AI chip on one of its messages rephrases that message through the model every time it is sent, and that is charged. The same shape appears elsewhere — a free page with one paid switch on it — and in every case the switch is off until you turn it on.

A credit is the unit the AI is billed in. It is not a message and not a token — it is a share of what the model provider charges us, with a markup. One credit covers $0.0008 of provider cost, and what gets charged is what the call really cost, not a fixed price per answer.

What spends credits

• An AI reply — a minimum of 1 credit, and above that whatever the call cost. The model picker labels every model with the price of a typical answer: 1 credit on most of them and up to 6 on the dearest. A long conversation costs more than a short one, and the ceiling for a single request rises with the plan.
• A voice command — two calls rather than one: a cheap step that works out what you said, then the answer itself. The most common commands (a clip, a scene or a smart plug by name, ending a poll, locking or cancelling a prediction) are recognised on your computer and cost nothing. Every action in Chat Bot → Voice control carries its own price, shown on its card for the model you picked — switching a scene is 2 credits on the cheapest model and 13 on the dearest.
• A web search — a flat 10 credits.
• A question to the assistant: on Help & Feedback → Help, its AI Assistant tab, or in the panel the round ? in the corner of the window opens. Both count the same free questions. The first ten in a day cost nothing; after that an answer is usually 2 credits.
• Importing a channel page into the agent's knowledge base — one call on the model you picked, from 1 credit to about 25. The price is printed next to the button.

Free either way: checking for updates, the module catalog, restoring a cloud snapshot, and writing to a human in support. The last two cost nothing but still need you signed in; the first two work without an account.

Signing in and paying

1. Open Settings → strAImer Account and press Sign in with Twitch or Sign in with Google. Either one works, and the application key is issued automatically. To use both, link the second one with Link next to it under Sign-in methods: until it is linked, signing in with it can land you in a different account (see "Signed in, and the plan and credits are gone" below). Unlink does not take a sign-in method off in the app: it opens your account on straimer.com in the browser, and the method is unlinked there, under Account and devices. The application key stops working after 90 days without use; the app then shows you as signed out, and signing in again issues a new key.
2. The balance then sits in the bottom left of the app under AI CREDITS, with the FREE / LITE / PRO / ULTRA row right below it. That block can be switched off — AI credits and plans in the sidebar in Settings → Interface — and the same number is printed on the account page next to your name either way.
3. Plans and balance opens straimer.com/app in your browser on the Plan and credits tab. Buying, changing and cancelling happen only there — there is nowhere in the app to enter a card.
4. To subscribe, pick Currency, Billing period and Pay with, then press the plan you want next to Change plan. The payment itself is handled by Lava.top.
5. To stop paying, press Turn off auto-renewal in the Subscription card. The plan keeps working until the end of the period already paid for.
6. Credit history on the same tab lists every allocation and every charge by name.

What Pay with offers depends on the currency. In roubles it is a card from a Russian bank and nothing else; in dollars and euros it is a card or PayPal. A card from any other bank is declined in roubles: switch Currency to USD or EUR and pay again. There is no SBP option at the moment.

The plans

A longer billing period is cheaper per month — a year costs ten months — and the credits for the whole period arrive at once: an annual Lite gets 16 800 at payment, and as many again at each renewal.

Plans differ beyond the credit count: how much conversation the AI holds at once, how long its answers may be, how many requests a minute are allowed (10 on Free, 60 on Ultra), and how much cloud snapshot storage is included — Free has none, see the guide "Backup". The premium models need Lite or above; the budget and standard ones are open on Free. A model does not get weaker on a cheaper plan — what the plan changes is those limits: on Free an answer is cut at about a quarter of the Ultra length, and about a sixth as much conversation is held at once.

When the free hundred comes back. Thirty days after the account was created, and then a month after each refresh, not on the 1st of the month. The date is in the cabinet, as Valid until in the Subscription card.

Changing plan

There is no upgrade that charges only the difference. Moving to another plan takes two steps:

1. Press Turn off auto-renewal in the Subscription card.
2. Press the plan you want next to Change plan and pay. There is no need to wait for the paid period to end.

The new plan starts the moment it is paid, with a fresh period counted from that day, and its credits are added to what is left on the balance. The days remaining on the old period are not carried over. While auto-renewal is still on, a second purchase is refused.

The plan you are on stays greyed out, so changing only the billing period of the same plan (monthly to a year, say) does wait until the current period ends.

"Out of credits" while credits are still showing

The check happens before the request and assumes the worst case — the price of an answer if the model fills it to the maximum length allowed by the plan. So the refusal arrives a little before the balance actually reaches zero. This is deliberate: otherwise two credits could order an answer worth fifty.

A stream does not break when credits run out. The AI, web search and — past its ten free questions a day — the help assistant go quiet. Alerts, chat, overlays, OBS control, goals and the voice-over keep running, and writing to a human in support stays free on any balance.

When a subscription ends

A failed payment moves the subscription to Awaiting payment, and the AI keeps working for seven more days. After that the account drops to Free.

On that drop, unspent subscription credits are cleared and the free hundred is granted instead. Whatever sits in the Permanent part of the balance — a referral bonus, for instance — is not touched and never expires.

Carry-over between periods works the same way: a paid quota is added to what is left, while the free one replaces it, so a year of not using the app does not build up a pile of free credits.

Cloud snapshots outlive the paid period for a while: statistics are stripped from them 30 days after the last paid period ends, and the snapshot itself is deleted a year after it. The seven days of Awaiting payment count toward those 30, so after a failed payment the statistics go about three weeks after the drop to Free. Each copy in the list on Settings → Backup shows the date this will happen to it. The guide "Backup" has the detail.

Refunds

A refund is asked of us, not of Lava.top. The full rules are at straimer.com/refund; in short:

• Within 14 days of a payment the money comes back. If the credits of that period are untouched, all of it; if some were spent, the rest. Spent credits are not returned.
• A renewal you did not want, with the new period's credits untouched, comes back in full, within the same 14 days counted from the charge.
• After 14 days a period that worked as promised is not returned.

To ask, write to straimer.com@gmail.com from the email of your account, or name the account you sign in with, and say when the payment was made. No reason is needed. The money goes back to the same card or wallet, which takes up to ten working days depending on your bank.

Signed in, and the plan and credits are gone

A sign-in method that is not linked to your account can open a different one. What happens depends on the email the platform reports:

• The same confirmed email on both sides: the method joins your account by itself.
• The same email, unconfirmed on one side: the site shows This email already has an account. The button that signs you in the way you did before (Sign in with Twitch, for instance) adds the new method to that account; Create a separate account does what it says.
• A different email, or none: a new, separate account is created on Free with its own 100 credits.

Nothing is lost in the last case: the plan and the credits are on the first account. Press Sign out on Settings → strAImer Account and sign in the way you did before.

The second method cannot be linked to the first account now, and the same goes after Create a separate account: it is already the sign-in method of the new account, so Link answers "This Twitch or Google account is already the sign-in method of another strAImer account". Unlinking it from the new account is refused too while it is that account's only way to sign in, and two accounts are not merged by any button. Keep signing in with the method of the first one; if something on the second matters, a payment for instance, write to support.

Linking Discord

Discord is not a way to sign in. Linking it lets our community server recognise you: once you are on the server, you get the role of your paid plan (Lite, Pro or Ultra; Free has none), and while you are live, a card in the live channel. The card appears only if your streamer page is shown on the straimer.com home page (the guide "Streamer Page").

1. Open Settings → strAImer Account. The Discord block is under the sign-in methods.
2. Press Link and confirm in Discord, in the browser.

The same card is in the cabinet, on the Account and devices tab, with a Link Discord button. Unlinking keeps your account and plan; only the role and the live announcements go.

What the live card shows. Your name and avatar from your strAImer account, the category you stream in, every platform you are live on as a link named after it, and a link to your streamer page. The picture is a frame of the stream: from YouTube when you are live there, otherwise from Twitch. If you go live on a second platform after the card has gone out, the card is edited to add it. When the stream ends, the card is marked "Stream ended" and still names every platform of that stream. With strAImer 0.25.0 or newer, the YouTube link leads straight to the running broadcast; with an older app it leads to your channel.

Deleting your account

1. Open straimer.com/app, the Account and devices tab. Delete account is the last card.
2. Press Delete account, read the list, tick I understand this cannot be undone. and press Delete my account.

The app on your computer is signed out at once. The rest happens after 30 days: cloud backups, support conversations and credits are erased, your ideas and comments stay on the board signed "Deleted account", your votes are withdrawn, and the streamer page and its address are released. Until then the card reads Scheduled for deletion, and Cancel deletion brings everything back. After the 30 days nothing can be restored, not even by support.

Deletion is refused while auto-renewal is on (turn it off first, or Lava.top would keep charging the card) and while a payment is still going through.

Deleting the account does not uninstall the app or touch anything on your computer. Signing in with the same Twitch or Google within the 30 days opens the account scheduled for deletion, and signing in does not cancel the deletion. After the 30 days it starts a new, empty account: its free hundred arrives with the first monthly refresh rather than at once, and a referral code cannot be applied to it.

What it cannot do

There is no way to use your own OpenAI or OpenRouter key. The AI is reached through our server, which is the only place the spending can be counted.

strAImer does not generate pictures, music or video. Credits pay for text answers, voice actions, web searches and the help assistant.

Credit packs cannot be bought on their own — credits arrive with a plan or as a partner bonus.

Nothing is prorated. Switching plans does not count the unused part of the old period toward the new one, and there is no refund or delete button in the app: a refund is asked for by email, and the account is deleted in the cabinet.