Agent is silent
- the ai agent does not answer in chat
- the bot ignores me when I write to it
- the agent stopped answering in the middle of a stream
- donations get no answer from the agent
- the bot stopped replying in the middle of the stream
Check in order
A !command that gets no answer is not the agent: commands have a page of their own, see the guide "Custom Commands", section "Why a command does not answer".
- Is there a trigger name at all? This is the most common cause by a wide margin. On a fresh install nothing has been filled in yet — see the guide "AI Agent", section "How to set it up", which also covers how a message has to address the agent.
- Is the strAImer account signed in? Without it the agent has no key and stops before doing anything. The page says so at the top — the account is free and comes with 100 credits every month — and its Sign in button opens Account directly.
- Is the stream live? Only while streaming is on by default, and while you are off the air the bot answers you and nobody else. The log says so on every skipped mention:
[Skipped] The stream is offline and "Only while streaming" is on. Go live, write from your own channel account, or switch it off in Trigger Settings. - Is it silent only some of the time? Then it may be answering exactly as configured — see the guide "AI Agent", section "3. Decide how often it speaks": the response rate and the cooldown are both there.
Donations do not get an answer
Most often nothing has been set up for them yet — see the guide "AI Agent", section "5. Donation replies, if you want them".
Errors are only visible in the log
Apart from the sign-in notice above, the agent's page shows no errors. When the agent stops answering for a reason other than the ones above, the System Logs Console at the bottom of the app window is the only place the cause appears. The usual ones:
- App key is invalid or revoked — sign in again under Settings → strAImer Account.
- Out of credits or inactive subscription — top up or renew in the account.
- The selected model is not available on your plan — pick a cheaper model, or upgrade.
- Too many requests — the per-minute limit of the plan was reached; it clears by itself.
- Cloud API unreachable — no internet, or our server is down. Everything else in the app keeps working.
The answer was generated but never appeared in chat
The agent hands the reply to the platform connector. If the connector for that platform is off or not installed, the reply goes nowhere without a warning. Check that the target platform is connected under Connections → Channels.
On YouTube there is a second and likelier cause: the bot is not signed in for chat. YouTube keeps two separate things — the bot's account, which filling in the bot gives you, and a chat session, which is what sending actually needs. Without the session the connector refuses to send and writes "No bot session" in the log once per attempt, while the agent keeps generating answers nobody ever sees. Sign the bot in under Connections → Bots; the status panel in the sidebar marks such a bot as needing sign-in.
Changing settings did nothing
Restarting is not the answer here — the agent reads its settings fresh on every message. A new trigger name, a changed cooldown, a different response rate or a newly allowed action all take effect on the next message, with nothing to restart.
So if a change appears to have done nothing, it did something else than you expected. The usual suspects: the name has to open the line, the cooldown is still counting from the last answer, or the response rate is below 100 and this particular mention was one of the skipped ones. The guide "AI Agent" covers all three.