Help

Where to write

Inside the app: Help & Feedback in the sidebar. Help and Contact reach the same person, the developer. Help opens on the AI Assistant tab with A human beside it, and only a message written there can carry the log and the summary of your setup, so report a breakage from there. Contact opens straight on the letter. Ideas is not a letter but a public voting board; see the guide "Ideas". Writing from the app needs a strAImer account; without one the page offers Open account and the address below.

On the website: your account at straimer.com/app, the Help tab and its Support card. The account opens on Plan and credits, so switch to Help first. Use this when the application itself will not open.

Without an account: straimer.com@gmail.com. An account is only needed for the conversation inside the product, never for reaching us.

The AI Assistant

Help & Feedback → Help opens on the AI Assistant tab. The assistant knows this handbook: it tells you how to set something up and where to find it. It does not see your settings or your log, and it cannot change or fix anything, so if something is broken, write to a human. If its answer does not help, Write to a human moves your question to the A human tab, ready to send.

• Each visit starts a new conversation; past ones stay in the list on the left and can be continued. They are kept on this computer only, and Clear history deletes them for good.
• The counter under the field shows the free questions left today. After that an answer spends credits; the guide "Account and Credits" says how many.

The assistant on top of any page

The round ? in the bottom right corner of the window (its tooltip reads Ask the assistant) opens the same assistant in a panel over the page you are on. Its steps can then be followed right where you set things up, instead of switching back and forth to the Help page. The button is not shown on the Control Panel and on the Help page, and Assistant button on Settings → Interface turns it off.

1. Press ?. The panel holds the same conversation as the Help page and uses the same free questions. It stays open while you move between pages, and closes on the Control Panel and on the Help page.
2. Drag the panel by its header to move it, and pull any edge or corner to resize it. It opens where you left it, at the size you gave it.
3. A question asked here tells the assistant which screen you are on, so the answer can start from the handbook article about that screen. It still does not see what you have set there.
4. The buttons in the header, from left to right: New conversation, Open in a separate window, Open on the Help page and Close. Their names show when you point at them. Open on the Help page carries on the same conversation on the full page, with the list of past ones.
5. Open in a separate window moves the assistant into a window of its own, for example onto a second monitor, at the same interface scale as the app. That window remembers its place and size, stays open on the Control Panel and on the Help page, and from then on the assistant opens in it. Back into the app window, in its header, puts it back into the panel.
6. Write to a human under the field takes your question to the A human tab of the Help page, ready to send.

Without a strAImer account the panel does not answer: it says so and offers Open account.

Enter sends, Shift+Enter starts a new line

Enter sends what you typed: a question to the assistant, a letter or a reply to a human, a comment on an idea. Shift+Enter starts a new line, so a letter with paragraphs needs Shift+Enter between them.

What can be attached, and what is in it

Two optional attachments. The summary of your setup is switched on by default; the log stays off until you switch it on:

• A summary of your setup: application version and update channel, operating system, interface language, the processor, memory and graphics card, the size of the app's database, the local port the app runs on and whether detailed logging is on, installed modules with their versions, whether each one is switched on and whether its files match the published package, the connection status of each platform, the state of the speech recognition pack (installed, damaged, loaded) and of reading the keyboard and mouse, and the last failure of speech recognition, of the voice-over and of reading the keyboard and mouse, if there was one. No names, no tokens, no folder paths: where a system error message names a folder of yours, that part is masked.
• The log: the last 5000 lines of each day you tick. The two most recent days are ticked already, which covers a stream that ran past midnight. Up to 7 days can be ticked, and they are sent together as one compressed file; if together they are too large for one attachment, the oldest days are left out. The log is written on your own computer and it does contain your viewers' display names, donation amounts and chat text. Access tokens and passwords are masked out of it automatically. It is stored for 30 days after upload and then deleted. The AI Assistant never reads it. The developer may search it with an AI tool while handling your request, but viewer names, amounts, chat text, speech, addresses and the account name in folder paths are replaced with neutral marks before that tool sees a line.

Log files are kept on your computer for 30 days. Settings → Core → Logs folder opens them.

Screenshots and video you add yourself. Use the button, drag the file anywhere onto the form, or press Ctrl+V to paste a screenshot from the clipboard. They appear in the conversation as a row of thumbnails; a click opens the original over the window, with arrows between them when there is more than one.

When support asks for detailed logs

Settings → Core → Detailed logs adds every internal event and request to the log file. Turn it on, reproduce the problem, then attach that day's log. Leave it off the rest of the time: over a long stream it grows the file to tens of megabytes.

What helps most in the first message

What you did, what you expected, and what happened instead. If an error code appeared on screen, quote it — a code can be looked up, "something went wrong" cannot.

Where the reply arrives

In the same conversation, not by e-mail. Open Help & Feedback → Contact, or Help and its A human tab: the list on the left holds all your conversations, each marked Waiting for an answer, Answered or Closed, with a dot on a new reply. Click one to read and answer; New conversation starts another. The same list is on the Help tab of your account at straimer.com/app. At most three conversations can wait for an answer at once.

How long a reply takes

One person answers, not a shift of agents: a reply usually comes within a day, and there is no guaranteed response time. A dot then lights up next to Help & Feedback in the sidebar; the app checks for replies when it starts and while the Help page is open, so there is no need to sit and wait.

A second message about the same thing cannot speed anything up: the same person reads the conversations in the same order.

Discord, Telegram and project news

Help & Feedback → Back the project: See the plans leads to the subscription, and under Let's stay in touch are the project's channels, each opening in your browser:

• Telegram: t.me/straimer, in Russian, the developer's log.
• Discord: discord.gg/XJtv7VP3ry, multilingual, the community server.
• YouTube: youtube.com/@strAImer-com, in Russian.
• Instagram and Threads as straimer_com, in Russian; X / Twitter as strAImer_com, in English.

New stable versions are announced in Telegram and Discord, and straimer.com/releases lists the changes in stable versions. Test versions are not listed there.

Linking Discord. Settings → strAImer Account has a Discord row with a Link button, as does the Account and devices tab of your account on the website. The community server then knows it is you: the role of your paid plan (Free has none), and, if your streamer page is listed on the front page, a card in the live channel while you are on air. It is not a way to sign in.